This workshop discusses organizational resilience and resilient infrastructures from CSCW perspective. The COVID-19 pandemic and the subsequent physical and social constraints have been detrimental to the activities of different organizations, especially to small and medium enterprises (SMEs). SMEs must recognize and search for opportunities to adapt to this crisis by developing resilient organizational infrastructures. How organizational infrastructures can be designed to instill resilient properties like adaptive capacity, self-adjustment, and continuity? Through this workshop, we offer research prospects by applying organizational resilience theories to study organizational infrastructure and infrastructuring activities, which can be used for their prospective transformations into resilient infrastructures.

Additional Information

Organizers: Hussain Abid Syed, Marén Schorch, Sam Addison Ankenbauer, Sohaib Hassan, Konrad Meisner, Martin Stein, Sascha Skudelny, Helena Karasti, Volkmar Pipek

Time Zones:

Zürich, Switzerland 15:00 CEST
Pacific Time 06:00 PDT
Central Time 08:00 CDT
Eastern Time 09:00 EDT
Rio de Janeiro, Brazil 10:00 BRT
London, United Kingdom 14:00 BST
Moscow, Russia 16:00 MSK
Dubai, United Arab Emirates 17:00 GST
Mumbai, India 18:30 IST
Singapore, Singapore 21:00 SGT
Tokyo, Japan 22:00 JST
Sydney, Australia 23:00 AEST

Organizers: Preethi Srinivas​ ​, Brad A Myers​ ​, Youyang Hou

Time Zones:

Zürich, Switzerland 16:00 CEST
Pacific Time 07:00 PDT
Central Time 09:00 CDT
Eastern Time 10:00 EDT
Rio de Janeiro, Brazil 11:00 BRT
London, United Kingdom 15:00 BST
Moscow, Russia 17:00 MSK
Dubai, United Arab Emirates 18:00 GST
Mumbai, India 19:30 IST
Singapore, Singapore 22:00 SGT
Tokyo, Japan 23:00 JST
Sydney, Australia 00:00 AEST

Understanding user contexts and practices for the design and development of useful and usable technologies has for long been acknowledged as relevant within the fields of Human-Computer Interaction (HCI) and Computer-Supported Cooperative Work (CSCW). Taking account of the growing interest in human practices for the design and quality assessment of digital technologies, Grounded Design (GD) has been introduced as a paradigm for design research and practice. As a research paradigm, GD focuses on investigating changes in human practices stemming from the use and appropriation of digital technologies. The results of such investigations are used as input for the design and development of new and innovative digital solutions. In this context, Design Case Study (DCS) serves as a framework to orient and document research and practice predicated on GD. The framework, which is organised in three interdependent phases – pre-study, design and appropriation –, provides useful guidance and infrastructure for successful GD initiatives. This masterclass sets out to demonstrate how DCS can be used to accomplish relevant and impacting GD projects. It will introduce the conceptual and theoretical grounds behind the framework, as well as discuss the different methods and methodologies which can be used for it.

Additional information

Organizers: Aparecido Fabiano Pinatti de Carvalho

Time Zones:

Zürich, Switzerland 15:00 CEST
Pacific Time 06:00 PDT
Central Time 08:00 CDT
Eastern Time 09:00 EDT
Rio de Janeiro, Brazil 10:00 BRT
London, United Kingdom 14:00 BST
Moscow, Russia 16:00 MSK
Dubai, United Arab Emirates 17:00 GST
Mumbai, India 18:30 IST
Singapore, Singapore 21:00 SGT
Tokyo, Japan 22:00 JST
Sydney, Australia 23:00 AEST

The ECSCW 2021 Doctoral Colloquium provides an opportunity for doctoral students to discuss their research in an international forum under the guidance of a panel of experienced CSCW researchers. We invite candidates who are working broadly in the field of CSCW to apply.

Organizers: Dave Randall & Mark Rouncefield

Time Zones:

Zürich, Switzerland 10:00 CEST
Pacific Time 01:00 PDT
Central Time 03:00 CDT
Eastern Time 04:00 EDT
Rio de Janeiro, Brazil 05:00 BRT
London, United Kingdom 09:00 BST
Moscow, Russia 11:00 MSK
Dubai, United Arab Emirates 12:00 GST
Mumbai, India 13:30 IST
Singapore, Singapore 16:00 SGT
Tokyo, Japan 17:00 JST
Sydney, Australia 18:00 AEST

The increased popularity of UX design practices in the industry led to the creation of more usable, useful, and enjoyable digital products and services. Nonetheless, the scope of the UX efforts generally concerns a single product or project under development. In this workshop, we call for the shift beyond a single product paradigm towards a more ecosystemic approach in UX design to create long-lasting, reusable, and transferable UX artifacts.

We invite scholars, who are interested in UX processes at work, and UX practitioners, leaders, and managers, to help us synthesize the current state of the discussion to create a UX research agenda for designing integrated digital work environments, unpacking development, users, and change perspectives to aid knowledge transfer across projects and overtime.

Additional information

Organizers: Anton Fedosov, Daniel Boos, Susanne Schmidt-Rauch, Jarno Ojala, Myriam Lewkowicz

Platformization is transforming the way we work. In many European countries, platformization of organizations, both private and public, is well underway. How do the characteristics of digital platforms affect the way we work and cooperate?

In this workshop we want to discuss the platformization of work from a CSCW perspective. The CSCW literature contains substantial amount of research on digital platforms, but this research is mainly about two-sided global platforms such as social media, on-demand labor, and crowdsourcing platforms. If you are doing research in organizations that are undergoing platformization, please consider to participate to our workshop!

Additional information

Organizers: Babak A. Farshchian, Miria Grisot, Stefan Hochwarter, Anna Sigríður Islind, Marius Mikalsen, Elena Parmiggiani, Polyxeni Vassilakopoulou

This workshop discusses organizational resilience and resilient infrastructures from CSCW perspective. The COVID-19 pandemic and the subsequent physical and social constraints have been detrimental to the activities of different organizations, especially to small and medium enterprises (SMEs). SMEs must recognize and search for opportunities to adapt to this crisis by developing resilient organizational infrastructures. How organizational infrastructures can be designed to instill resilient properties like adaptive capacity, self-adjustment, and continuity? Through this workshop, we offer research prospects by applying organizational resilience theories to study organizational infrastructure and infrastructuring activities, which can be used for their prospective transformations into resilient infrastructures.

Additional Information

Organizers: Hussain Abid Syed, Marén Schorch, Sam Addison Ankenbauer, Sohaib Hassan, Konrad Meisner, Martin Stein, Sascha Skudelny, Helena Karasti, Volkmar Pipek

Within the fields of Human-Computer Interaction (HCI) and Computer- Supported Cooperative Work (CSCW), there is a wide acknowledgement that, in order to design useful and usable interactive systems, it is key to accurately understand users, their contexts and the practices they engage with. For that, HCI and CSCW professionals have for long been drawing on socio-scientific methods as a means towards it. While much has been said in terms of methods that can be used to capture the user contexts and associated practices, considerably less is found on how the collected data can be systematically analysed, in order to generate trustworthy representations of what has been heard and observed from participants. One possible reason for that is the lack of training of researchers in the area to use appropriate data analysis techniques. This masterclass sets out to address this gap. It aims at providing HCI and CSCW researchers and practitioners with deep knowledge about one of the most popular data analysis technique of the moment: Thematic Analysis (TA). Through a practical exercise, the masterclass will introduce and explore the procedures involved in carrying out TA, so to equip professionals from the field with the necessary tools to have a good understanding of the relevant user contexts and practices for the design of innovative, useful and usable interactive systems.

Additional information

Organizers: Aparecido Fabiano Pinatti de Carvalho

Come and join the EUSSET Early Career Researchers Event at ECSCW 2021!

The event will give an overview of EUSSET's services and ideas for PhDs and PostDocs, such as networking services, mobility services, and the EUSSET Summer School.

EUSSET wants to improve continuously, therefore we need your ideas and cooperation. We invite you to listen, participate and get creative!

Moderation: Claudia Müller

Time Zones:

Zürich, Switzerland 13:45 CEST
Pacific Time 04:45 PDT
Central Time 06:45 CDT
Eastern Time 07:45 EDT
Rio de Janeiro, Brazil 08:45 BRT
London, United Kingdom 12:45 BST
Moscow, Russia 14:45 MSK
Dubai, United Arab Emirates 15:45 GST
Mumbai, India 17:15 IST
Singapore, Singapore 19:45 SGT
Tokyo, Japan 20:45 JST
Sydney, Australia 21:45 AEST

Moderation: Gerhard Schwabe, Mateusz Dolata

Time Zones:

Zürich, Switzerland 15:30 CEST
Pacific Time 06:30 PDT
Central Time 08:30 CDT
Eastern Time 09:30 EDT
Rio de Janeiro, Brazil 10:30 BRT
London, United Kingdom 14:30 BST
Moscow, Russia 16:30 MSK
Dubai, United Arab Emirates 17:30 GST
Mumbai, India 19:00 IST
Singapore, Singapore 21:30 SGT
Tokyo, Japan 22:30 JST
Sydney, Australia 23:30 AEST

Abstract:
Computer Science has long been seen as a discipline at the crossroads of Math and Engineering. As such, it was largely driven by the goal of developing solutions for problems and understanding their underlying governing principles. Some CS-related subdisciplines such as CSCW, HCI, Information Systems, or Software Engineering have long argued that many problems are rooted in social practice and should, therefore, also be investigated using the descriptive methods of behavioral sciences. Indeed, much of computer science has increasingly embraced these empirical approaches. This talk will use the example of recommending news to exemplify how developing applications often includes the full stack of scientific traditions: engineering (or constructive/design-oriented), descriptive, and normative. It will highlight that researchers in our discipline increasingly have to master many scientific traditions if they want to understand a domain to assess issues and construct socially acceptable solutions. It will, furthermore, highlight that answering some of the normative challenges may require computer scientists to embrace cultural differences when devising their solutions.

Vitae:

Abraham Bernstein, Ph.D., is a Full Professor of Informatics at the University of Zurich (UZH), Switzerland. He received a Diploma in Computer Science from ETH Zurich and a Ph.D. in Management with a concentration in Information Technologies from the Sloan School of Management at MIT. His research research focuses on various aspects of the AI/data mining/machine learning, semantic web, recommender systems, crowd computing, and collective intelligence as well as, occasionally, CSCW. His work is based on both social science (organizational psychology/sociology/economics) and technical (computer science, artificial intelligence) foundations. Mr. Bernstein is also a founding Director of the University of Zurich’s Digital Society Initiative (DSI) — a university-wide initiative with more than 180 faculty members from all disciplines investigating all aspects of the interplay between society and the digitalization and President of the Steering Committee of the Swiss National Science Foundation’s Research Priority Program 77 on the Digital Transformation. He was also a member of the Council of Europe’s Committee of Experts on human rights dimensions of automated data processing and different forms of artificial intelligence (MSI-AUT). Professor Bernstein has served on the editorial boards of a variety of top journals including as an co-Editor in Chief at the Journal of Web Semantics and Associate Editor at the ACM Transaction on Internet Technologies or the ACM Transactions on Interactive Intelligent Systems.

Immersive Cooperative Work Environments (CWE): Designing Human-Building Interaction in Virtual Reality
Authors: Pernille Bjørn, Mark Wulff, Mathias Schmidt Petræus, Naja Holten Møller
Paper Type: Journal Paper

Making online participatory design work: Understanding the digital ecologies of older adults
Authors: Katerina Cerna, Claudia Müller
Paper Type: Note

Towards “Explorable” AI: Learning from ML Developers’ Sensemaking Practices
Author: Christine T. Wolf
Paper Type: Note

Chair: Nelson Tenorio

Time Zones: 

Zürich, Switzerland 17:30 CEST
Pacific Time 08:30 PDT
Central Time 10:30 CDT
Eastern Time 11:30 EDT
Rio de Janeiro, Brazil 12:30 BRT
London, United Kingdom 16:30 BST
Moscow, Russia 18:30 MSK
Dubai, United Arab Emirates 19:30 GST
Mumbai, India 21:00 IST
Singapore, Singapore 23:30 SGT
Tokyo, Japan 00:30 JST
Sydney, Australia 01:30 AEST

HiveToHive: Creating Connectedness Over a Distance

Authors: Mathanki Yogarasa, Jeppe Olesen, Eunjeong Cheon

Confronting Asylum Decision-making through Prototyping Sensemaking of Data and Participation

Authors: Trine Rask Nielsen, Panagiota Katsikouli, Anna Højberg Høgenhaug, William Hamilton Byrne, Thomas Gammeltoft-Hansen, Tijs Slaats, Henrik Palmer Olsen, Thomas Troels Hildebrandt, Naja Holten Møller

Is brainstorming a final frontier in the digitalization of design work?

Authors: Jonas Frich

An Ontology for Evaluation of Remote Collaboration using Augmented Reality

Authors: Bernardo Marques, Samuel Silva, Paulo Dias, Beatriz Sousa-Santos

Designing for Local Economies of Personal Artifacts

Authors: Anton Fedosov, Mervin Cheok, Elaine Huang

How are you, my digital friend? Semiogenesis of a Visual Communication Concept for Emotional Contents of Future HCI in Smart Living Contexts.

Authors: Marianne Pührerfellner

Performative Practices and States of Play: Exploring the Role of Arts and Culture in the Co-Creation of Anticipatory Governance Dynamics

Authors: David Crombie, Revathi Kollegala, Soenke Zehle

Chair: Verena Fuchsberger & Anton Fedosov

Time Zones:

Zürich, Switzerland 18:30 CEST
Pacific Time 09:30 PDT
Central Time 11:30 CDT
Eastern Time 12:30 EDT
Rio de Janeiro, Brazil 13:30 BRT
London, United Kingdom 17:30 BST
Moscow, Russia 19:30 MSK
Dubai, United Arab Emirates 20:30 GST
Mumbai, India 22:00 IST
Singapore, Singapore 00:30 SGT
Tokyo, Japan 01:30 JST
Sydney, Australia 02:30 AEST

Chair: Verena Fuchsberger & Anton Fedosov

Time Zones:

Zürich, Switzerland 19:15 CEST
Pacific Time 10:15 PDT
Central Time 12:15 CDT
Eastern Time 13:15 EDT
Rio de Janeiro, Brazil 14:15 BRT
London, United Kingdom 18:15 BST
Moscow, Russia 20:15 MSK
Dubai, United Arab Emirates 21:15 GST
Mumbai, India 22:45 IST
Singapore, Singapore 01:15 SGT
Tokyo, Japan 02:15 JST
Sydney, Australia 03:15 AEST

Moderation: Gerhard Schwabe, Mateusz Dolata

“Should We Meet IRL?": Gauging Matches in Virtual Reality

Authors: Tejaswini Yeleswarapu, Pranav Nair, Nimmi Rangaswamy

Planning for Inclusive Design Workshops: Fostering Collaboration between People with and without Visual Impairment

Authors: Sven Bittenbinder, Aparecido Fabiano Pinatti de Carvalho, Eva Krapp, Claudia Müller, Volker Wulf

Designing a Web Application for Simple and Collaborative Video Annotation That Meets Teaching Routines and Educational Requirements

Authors: Daniel Klug, Elke Schlote

Is a GIF Worth a Thousand Words? Understanding the Use of Dynamic Graphical Illustrations for Procedural Knowledge Sharing on wikiHow

Authors: Qingxiaoyang Zhu, Hao-Chuan Wang

Chair: Kevin Crowston & Antonietta Grasso

Context-based Automated Responses of Unavailability in Mobile Messaging

Authors: Pranut Jain, Rosta Farzan, Adam J. Lee

Paper Type: Journal Paper

Brokerbot: A Cryptocurrency Chatbot in the Social-technical Gap of Trust

Authors: Minha Lee, Lily Frank, Wijnand Ijsselsteijn

Paper Type: Journal Paper

Streaming your Identity: Navigating the Presentation of Gender and Sexuality through Live Streaming

Authors: Guo Freeman, Donghee Yvette Wohn

Paper Type: Journal Paper

The Problem of Majority Voting in Crowdsourcing with Binary Classes

Authors: Joni Salminen, Ahmed Mohamed Kamel, Soon-Gyo Jung, Bernard Jansen

Paper Type: Note

Chairs: Adriana Santarosa Vivacqua

Abstract: 
As COVID-19 swept across the globe in early 2020, information about the virus spread on media of all forms. Given their broad coverage and reach, it is not surprising that many people turned to social media during the pandemic to share and seek content as well as to connect with others. How did people use such platforms during lockdown for COVID-19-related content and discussions? How did such engagement vary across countries? And how did use of social media to interact about the pandemic relate to people's knowledge as well as their misperceptions about the virus? Drawing on national survey data from Italy, Switzerland, and the United States collected during initial lockdowns in April, 2020, this talk will show how people's socio-demographics and digital skills vary in their use of social media platforms in general, and pandemic-related engagement in particular. The talk will emphasize the importance of paying attention to people's background characteristics when looking at the implications of how they use social media.

Vitae:

Dr. Eszter Hargittai is Professor and holds the Chair of Internet Use and Society at the Department of Communication and Media Research of the University of Zurich. She is past Fellow of the Center for Advanced Study in the Behavioral Sciences at Stanford and Harvard's Berkman Klein Center for Internet & Society. Hargittai's research looks at how people may benefit from their digital media uses with a particular focus on how differences in people's digital skills influence what they do online. Hargittai's research has been supported by the U.S. National Science Foundation, the John D. and Catherine T. MacArthur Foundation, the Alfred P. Sloan Foundation, Google, Microsoft Research, Facebook, Nokia and Merck, among others. Her work has received awards from several professional associations and for her teaching, she received the Galbut Outstanding Faculty Mentor Award of the School of Communication at Northwestern University. She is Fellow of the International Communication Association. She is editor, most recently, of Research Exposed: How Empirical Social Science Gets Done in the Digital Age (Columbia University Press 2021). She has given invited talks in 18 countries on five continents. Hargittai holds a PhD in Sociology from Princeton University and a BA in Sociology from Smith College. She tweets @eszter.

Moderation: Gerhard Schwabe, Mateusz Dolata

Survey of Digital Working Conditions of Danish Knowledge Workers

Authors: Midas Nouwens, Clemens Nylandsted Klokmose

Paper Type: Note

Tensions in Representing Behavioral Data in an Electronic Health Record

Authors: Gabriela Marcu, Anind K. Dey, Sara Kiesler

Paper Type: Journal Paper

shARe-IT: Ad hoc Remote Troubleshooting through Augmented Reality

Authors: Thomas Ludwig, Oliver Stickel, Peter Tolmie, Malte Sellmer

Paper Type: Journal Paper

David B. Martin Best Paper Award Winner:

(Re)Configuring Hybrid Meetings: Moving from User-Centered Design to Meeting-Centered Design

Authors: Banu Saatçi, Kaya Akyüz, Sean Rintel, Clemens Nylandsted Klokmose

Paper Type: Journal Paper

Chair: Ingrid Erickson

Abstract: 
Feelings of closeness, togetherness, relatedness, or intimacy are major ingredients of people’s wellbeing. While those feelings certainly require physical proximity now and then, technology had been and continues to be instrumental in forging and maintaining them over the distance. From phone calls and Zoom to social media and virtual worlds – interactive technology is an inseparable part of a multitude of everyday interpersonal practices. What seems often underestimated, though, is the subtlety in which those technologies shape the relationships they mediate. In fact, phones and videoconferencing systems are far from neutral devices for people to exchange information as they please. Especially through functionality and interaction design, devices encourage particular interpersonal practices and disencourage others. In this talk, I will revisit more than ten years of own experience with building subtle and maybe not so subtle devices to maintain and forge the social over the distance. I will critically review our design rationales, as well as tell stories about successes and failures to establish and reshape interpersonal practices through designed interaction.

Vitae:

Dr. Marc Hassenzahl is professor for "Ubiquitous Design / Experience and Interaction" at the University of Siegen, Germany. He combines his training in psychology with a love for Interaction Design. With his group of designers and psychologists, he explores the theory and practice of designing pleasurable, meaningful and transforming interactive systems. Marc is author of “Experience Design. Technology for all the right reasons” (MorganClaypool), co-author of “Psychologie in der nutzerzentrierten Produktgestaltung. Mensch-Technik-Interaktion-Erlebnis” (“People, Technology, Interaction, Experience”) (Springer, with Sarah Diefenbach) and many peer-reviewed papers at the seams of psychology, design research and interaction/industrial design.
www.marc-hassenzahl.de
https://www.facebook.com/experience.interact/

Moderation: Gerhard Schwabe, Mateusz Dolata

Time Zones:

Zürich, Switzerland 20:45 CEST
Pacific Time 11:45 PDT
Central Time 13:45 CDT
Eastern Time 14:45 EDT
Rio de Janeiro, Brazil 15:45 BRT
London, United Kingdom 19:45 BST
Moscow, Russia 21:45 MSK
Dubai, United Arab Emirates 22:45 GST
Mumbai, India 00:15 IST
Singapore, Singapore 02:45 SGT
Tokyo, Japan 03:45 JST
Sydney, Australia 04:45 AEST